• Support

Support telephone numbers & email addresses

Contact our application and technical experts

In the U.S., call +1 646 638 0400

For support in Canada
For support in the UK

Telephone support hours in the U.S.:

Systems and applications: Monday-Friday, 9:00 am-8:00 pm
Communications: Monday-Friday, 8:30 am-8:30 pm
All times are in Eastern Time.

Telephone quick dials and email addresses:

Area of Support Quick Dials Email
Media Application Support
Spotpak Order Manager 1 + 1 + 1 spot@dds.net
Spotpak Media and Traffic 1 + 1 + 3 spot@dds.net
Spotpak Archive and Report Recovery 1 + 1 + 4 spot@dds.net
Netpak Media and Traffic 1 + 2 + 2 net@dds.net
Netpak Archive and Report Recovery 1 + 2 + 3 net@dds.net
Printpak Media and Traffic 1 + 3 + 2 print@dds.net
Printpak Archive and Report Recovery 1 + 3 + 3 print@dds.net
iDesk 1 + 4 idesksupport@dds.net
Accounting Application Support
Spot Client Accounting 1 + 1 + 2 cliacc@dds.net
Net Client Accounting 1 + 2 + 1 cliacc@dds.net
Print Client Accounting 1 + 3 + 1 cliacc@dds.net
Corporate 2 + 1 corp@dds.net
Presto 2 + 3 prod@dds.net
Production 2 + 2 prod@dds.net
Accounting, Tempo 2 + 4 prod@dds.net
BrandOcean 2 + 5 brandoceansupport@dds.net
DDS Archive and Report Recovery 2 + 6 corp@dds.net
Technical Support
Printing Issues 3 techsupport@dds.net
Connectivity Issues 4 + 1 techsupport@dds.net
Piano 4 + 5 techsupport@dds.net
Citrix 4 + 4 techsupport@dds.net
PC Applications Issues (Stereo, CM Viewer, Piano, Daisy) 4 + 2 techsupport@dds.net
Control File and Security
Control File and Security 4 + 3 cfile@dds.net
Other
Weekend System Updates 5  

For any support issues or feedback please feel free to contact us at:

marianne.vandoorn@dds.net - Marianne van Doorn, director, Client Applications Services

casmanagers@dds.net - Client Application Services Managers