Support telephone numbers & email addresses
Contact our application and technical experts
In the U.S., call +1 646 638 0400
For support in Canada
For support in the UK
Telephone support hours in the U.S.:
Systems and applications: Monday-Friday, 9:00 am-8:00 pm
Communications: Monday-Friday, 8:30 am-8:30 pm
All times are in Eastern Time.
Telephone quick dials and email addresses:
| Area of Support | Quick Dials | |
|---|---|---|
| Media Application Support | ||
| Spotpak Order Manager | 1 + 1 + 1 | spot@dds.net |
| Spotpak Media and Traffic | 1 + 1 + 3 | spot@dds.net |
| Spotpak Archive and Report Recovery | 1 + 1 + 4 | spot@dds.net |
| Netpak Media and Traffic | 1 + 2 + 2 | net@dds.net |
| Netpak Archive and Report Recovery | 1 + 2 + 3 | net@dds.net |
| Printpak Media and Traffic | 1 + 3 + 2 | print@dds.net |
| Printpak Archive and Report Recovery | 1 + 3 + 3 | print@dds.net |
| iDesk | 1 + 4 | idesksupport@dds.net |
| Accounting Application Support | ||
| Spot Client Accounting | 1 + 1 + 2 | cliacc@dds.net |
| Net Client Accounting | 1 + 2 + 1 | cliacc@dds.net |
| Print Client Accounting | 1 + 3 + 1 | cliacc@dds.net |
| Corporate | 2 + 1 | corp@dds.net |
| Presto | 2 + 3 | prod@dds.net |
| Production | 2 + 2 | prod@dds.net |
| Accounting, Tempo | 2 + 4 | prod@dds.net |
| BrandOcean | 2 + 5 | brandoceansupport@dds.net |
| DDS Archive and Report Recovery | 2 + 6 | corp@dds.net |
| Technical Support | ||
| Printing Issues | 3 | techsupport@dds.net |
| Connectivity Issues | 4 + 1 | techsupport@dds.net |
| Piano | 4 + 5 | techsupport@dds.net |
| Citrix | 4 + 4 | techsupport@dds.net |
| PC Applications Issues (Stereo, CM Viewer, Piano, Daisy) | 4 + 2 | techsupport@dds.net |
| Control File and Security | ||
| Control File and Security | 4 + 3 | cfile@dds.net |
| Other | ||
| Weekend System Updates | 5 | |
For any support issues or feedback please feel free to contact us at:
marianne.vandoorn@dds.net - Marianne van Doorn, director, Client Applications Services
casmanagers@dds.net - Client Application Services Managers