While members of our account teams conducted client training in the past, we now treat training as a distinct discipline. “Our trainers are seasoned professionals dedicated to this role. We’ve elevated the level of our trainers through a rigorous certification program. We make sure they possess exceptional training skills and can convey complex concepts in your language,” says DDS’ director of training Monica Deane.

“We’ve also improved our training from an instructional design point of view and have standardized the support tools we provide with each course,” she states. Training focuses on the tasks the user has to perform. It instructs the user how to apply DDS features to do the job most effectively. “Trainers present realistic scenarios that are more meaningful to the user,” Deane explains.

Clients attest to the higher level of training. Confirms Drew Kane, VP, business and IT solutions at MediaCom: “We were very pleased with the training we recently received from DDS. They were able train our entire organization – a large number of users across a number of locations – in a short period of time. The key was in their approach. They teamed with us and elicited our feedback to craft a clear and comprehensive training for our users. The trainers were well-prepared and the training was well-executed. The training was reinforced with a set of easy-to-use, graphical takeaways that were as valuable as the sessions themselves. The end result: a well-informed set of users that had an easier time making the move to the new application.”